Returns and Exchanges | Donna Bella Hair - Donna Bella Hair
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Returns & Exchanges

Can I return my product?

You can only return your product if the following is true:
The product was purchased within the last 30 days, is in its original packaging, and remains in a condition that can be sold. Product must be new, unworn, and unaltered. (Products showing signs of obvious wear, missing parts of a set, or not in its original packaging, will be immediately rejected.) OR Upon inspection, the product is determined defective by Donna Bella within 30 days of purchase.
If either of the above conditions are met, the product can be returned using these steps:

How to return a product:

1. Initiate a return request through our Return Portal at www.donnabellahair.com/a/returns with your order number and email address. Select the item you would like to return and choose one of the following:
a. Receive a refund to your original payment method (expect a minimum of $7.00 up to an adjusted 15% restocking fee of your total)
b. Receive in-store credit
c. Exchange for a different item
2. You will receive an email confirming that your return request has been received.
3. We will either approve or reject the return request within 1-2 days of receiving it. You will receive an email detailing our decision.
4. Once accepted, you have the option to return the package using either:
a. A printable, prepaid return label with a flat fee of $7.95 (the fee will be deducted from your return credit).
b. A carrier of your choice. Please package with care and include a copy of your invoice for proof of purchase.
c. Send to the following address:
Donna Bella Hair
Atten: Returns (Your return #)
631 North 400 West
Salt Lake City, UT 84103
5. Once we receive your returned items, we will process the return/exchange within 2-3 business days.
Important Notes:
    • - Unless Donna Bella made a shipping error, shipping is non-refundable.

    • - Donna Bella does not cover the cost of return labels, except when we are entirely responsible for any errors with your order, including defective or wrong item(s) shipped.

    • - Refunds from returns can only be issued to your original payment method, and are subject to a 15% restocking fee, as well as the return shipping cost. Refunds cannot be returned to alternate cards or to a different form of payment.

    • - To avoid the 15% restocking fee, you may choose to receive store credit as Donna Bella Hair Cash. Hair Cash is valid for up to a year following the date of issue.

    • - Expedited returns are only allowed if you repurchase the products to be shipped to you; once the returned items are received, Donna Bella will inspect and confirm that the returned items are in proper condition and will then credit the appropriate amount to your account.


Here at Donna Bella, we understand that you love your hair and don't want to be without it. The return and exchanges process may take up to 2 weeks.

In order to get you the hair you need right away we allow you to repurchase the correct products so that they can ship immediately to you. It will still be your responsibility to get an RMA number and ship the product you'd like to exchange back to us. Once we receive the product back to our warehouse we will credit your account in full or if you require a refund, it will be processed at that time.

Virtual Color Match

We know the paparazzi can be a pain. Confirm your consent to having your photo taken below.
The Virtual Try On and Virtual Color Match tools may collect, capture, store, use, receive or obtain a photo image of your face and use that image and data for the purpose of providing you with a personalized experience.
Any photo image or data you share will not be disclosed to any third-party or stored on any server or system after your use of the Virtual Try On or Virtual Color Match tool and is not used for identification purposes.
I consent the use of a photo of my image as described in the Virtual Try On and Virtual Color Match Information Notice and agree to all terms, including data retention, data deletion, and data use, processing storage and transfer. I agree to the Terms of Use and Privacy Policy for Beauty Industry Group and Its Affiliated brands.

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Tips
Pull your hair to the front and avoid tucking it behind your ears
Natural lighting is best, ideally in front of a window
Tilt your head slightly forward
Ensure your clothing contrasts with your hair color
Wear your hair straight for best results
No filters or edited photos
Avoid harsh sunlight on your hair and face

We're about to color you happy! Take or upload your photo and instantly get 3 color matches. It's basically magic!

Do Picture
Do
Don't Picture
Don't
Tips
Pull your hair to the front and avoid tucking it behind your ears
Natural lighting is best, ideally in front of a window
Tilt your head slightly forward
Ensure your clothing contrasts with your hair color
Wear your hair straight for best results
No filters or edited photos
Avoid harsh sunlight on your hair and face
Results may vary depending on the quality of photo.
*Seasonal colors and collections may not show up in your color match and may not be available in all lengths and application methods.

We're about to color you happy! Take or upload your photo and instantly get 3 color matches. It's basically magic!

Do not Picture
Do not Picture

YOUR COLOR OPTIONS

*Seasonal colors and collections may not show up in your color match and may not be available in all lengths and application methods.
Still not sure? You can contact our customer service team for help with your color match. Contact Now.
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Your color match is

CHOOSE COLLECTION

NO AVAILABLE COLLECTION

Tape-In
SELECT
Kera-Link
SELECT
I-Link
SELECT
Flat-Tip
SELECT
Hybrid Weft
SELECT
VCM Preview Swatch

COMPARE METHODS

Do Picture

Test

APPLICATION
QUALITY
METHOD
LENGTHS
PER PACK
AVERAGE WEIGHT
MAINTENANCE
MAIN BENIFITS
PRICE RANGE
Tape In

Tape-IN

APPLICATION
via Certified Stylist
QUALITY
100% Remy Human Hair
METHOD
Adhesive
LENGTHS
12”, 14”, 16”, 18”, 22”, 26”, 30”
PER PACK
10 Single Wefts
AVERAGE WEIGHT
15g - 40g
MAINTENANCE
Every 4-8 Weeks
MAIN BENEFITS
  • Fastest install
  • Stylist preferred
  • No tools needed
PRICE RANGE
Starting from $55 per pack
Hybrid Weft

Hybrid Weft

APPLICATION
via Certified Stylist
QUALITY
100% Remy Human Hair
METHOD
Sew-In
LENGTHS
18”, 22”
PER PACK
1 Single Weft
AVERAGE WEIGHT
60g - 120g
MAINTENANCE
Every 6-10 Weeks
MAIN BENEFITS
  • Most innovative
  • Machine + Hand
  • Tied Weft design
PRICE RANGE
Starting from $160 per pack
Kera Link

Kera-Link

APPLICATION
via Certified Stylist
QUALITY
100% Remy Human Hair
METHOD
Keratin Bond
LENGTHS
16”, 18”, 22”
PER PACK
20 Single Strands
AVERAGE WEIGHT
14g - 20g
MAINTENANCE
Every 12-16 Weeks
MAIN BENEFITS
  • Longest-lasting
  • Customizable
PRICE RANGE
Starting from $50 per pack
I-link

I-Link

APPLICATION
via Certified Stylist
QUALITY
100% Remy Human Hair
METHOD
Beaded
LENGTHS
16”, 18”, 22”
PER PACK
20 Single Strands
AVERAGE WEIGHT
14g - 20g
MAINTENANCE
Every 6-10 Weeks
MAIN BENEFITS
  • Heat resistant
  • 360 movement
PRICE RANGE
Starting from $50 per pack
Flat-Tip

Flat-Tip

APPLICATION
via Certified Stylist
QUALITY
100% Remy Human Hair
METHOD
Beaded
LENGTHS
16”, 18”, 22”
PER PACK
20 Single Strands
AVERAGE WEIGHT
14g - 20g
MAINTENANCE
Every 6-10 Weeks
MAIN BENEFITS
  • Heat resistant
  • 360 movement
PRICE RANGE
Starting from $50 per pack
Clip-in

Clip-in

APPLICATION
Do it yourself
QUALITY
100% Remy Human Hair
METHOD
Clips
LENGTHS
16”, 18”, 20”
PER PACK
10 Single Wefts
AVERAGE WEIGHT
  • Deluxe 140g - 160g
  • Regular 120g
MAINTENANCE
None required
MAIN BENEFITS
  • At-home application
  • Instant length & volume in a snap
PRICE RANGE
Starting from $129 per full set
Halo™

Halo™

APPLICATION
Do it yourself
QUALITY
100% Remy Human Hair
METHOD
Halo™
LENGTHS
16”, 18”, 20”
PER PACK
1 Single Wefts
AVERAGE WEIGHT
  • Deluxe 145g - 165g
  • Regular 105g
MAINTENANCE
None required
MAIN BENEFITS
  • At home application
  • Instant length & volume in a seconds
PRICE RANGE
Starting from $154 per full set