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Placing an Order

When we receive your order online or over the phone, we start working on it right away. We highly recommend that you order your products at least 4 to 5 business days before your scheduled appointments. This gives the chosen carrier time to complete the pickup and delivery before you need it.
Orders received before 3:00 p.m. Mountain Time will ship the same business day, unless there is an unavoidable delay. Orders received after 3:00 p.m. Mountain Time will be shipped the following business day. Please note that business days refer to Monday - Friday and exclude holidays and weekends (see below). This means that if you place an order after 3:00 p.m. Mountain Time on a Friday, it will ship the following Monday.

FedEx Overnight shipments placed after 3:00 p.m. Mountain Time on Friday will not be shipped from our warehouse until Monday and will not arrive to your location until Tuesday.

Out of Stock Items. Occasionally, some of our products maybe out of stock. If an item is out of stock, it will be reflected on our website. In the event we run out of stock as we are pulling your order, every attempt will be made to reach you via email or phone to advise you of your options. If we are unable to reach you within 24 business hours, the rest of your order will be shipped to you.

If you have any questions about when your order will ship or when it will arrive, please call our customer service line at 888-424-7548. We can help you select the correct shipping method to get the product to you on time.
Holidays Include:
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
  • New Year's Day
  • Memorial Day
  • Independence Day
Shipping Times:

Estimated Delivery Time
  • 5-7 postal days
  • 2-3 postal days

Estimated Delivery Time
    • 3 to 5 business days, M-F (excludes weekends)
    • 3 to 5 business days, Tues-Sat (excludes Sun and Mon)
    • 3 business days M-F
    • 2 business days M-F
    • 2 business days by 10:30 a.m. in most areas
    • 2 business days with Saturday delivery
    • next business day by 3:30 p.m. in most areas
  • next business day by 10:30 a.m. in most areas
  • Saturday delivery by noon in most areas
International Orders
International orders can be shipped using FedEx International services (Priority and Economy), or using your local postal carrier through our international shipping partner DirectLink. Services through DirectLink vary in speed, depending on the postal services in your country, and transparency of tracking, depending on the level of service you selected at checkout. At minimum, you will receive an email confirmation that DirectLink has received your package for international dispatch.

International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Donna Bella cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges, your parcel may be abandoned, and Donna Bella will not be held responsible for any loss of funds as a result of this occurrence.

Get the most out of your money

Donna Bella offers free standard shipping for orders over $125 (excluding taxes and discounts). Free shipping available for contiguous U.S. only (Lower 48 states). Free shipping orders are shipped through US Postal Service First Class Mail. Delivery to P.O. boxes and APO/FPO destinations included.

No promo code needed. Select the free shipping option at checkout.

Tracking an Order

Soon after placing an order, you will receive a tracking number by email. You can use this number to track the progress of your package as it is delivered to you.

Shipping an Order

Carriers we use: FedEx and USPS. We also may use other carriers. You can select your shipping method at checkout.

FedEx cannot deliver to P.O. boxes. If you submit a P.O. box for your shipping address, we will try to contact you so we can update your shipping address or select a different carrier.

Changing an Order

As soon as we receive your order, we start working on it right away -- we ship orders out at 3:00 p.m Mountain Time every weekday (excluding holidays).

If you need to change or cancel your order, call us at 888-424-7548 as soon as possible on the day you ordered, or the soonest weekday after ordering. While we are unable to guarantee changes to orders, we will do our best to make the changes before the order ships.

Products Lost or Damaged In Transit:

All Shipments are FOB Salt Lake City, Utah. We cannot guarantee the performance of our carriers. We will assist our customers in any deficiency in third-party shipping services but are not responsible for such deficiencies. All orders are therefore insured for the value of the shipment by the third-party service.

Donna Bella Hair will do everything in our power to ensure prompt delivery on all orders. However, due to acts of nature and other issues, there are times when our chosen carriers are not able to perform the service requested. Donna Bella cannot issue refunds for shipping charges for delayed packages.

What should I do if my product is lost or damaged?

Please call 1-888-424-7548 and a customer service representative will assist you in filing a claim with the respective carrier. This usually takes 7 to 10 business days to resolve. In the meantime, if you wish, another order can be placed and shipped. If the filed claim results in a refund we will reimburse the full amount to you in the form of credit or a refund.