Questions to ask at a New Client Consultation

Something we get asked about a fair amount here at Donna Bella Hair is what kinds of questions to ask a new client during a consultation. Back in 2011, we posted a blog dealing specifically with consultations. Here’s an updated and revised guide.

Hair Extension Consultation

When your client arrives to discuss their hair extensions possibilities, your first priority is to get a solid idea of what they’re looking for. Does she want to add length or volume to her hair? Perhaps she’d just like some highlights and colors? Is she on the fence about whether hair extensions are right for her?

A consultation doesn't have to be very long, but it should be informative and inspiring. After the consultation, the client should feel both comfortable and excited about hair extensions.

While you’re discussing the hair extension treatment, don’t hesitate to ask lots of questions. Good questions to ask include:

Great Questions to Ask:

Why do you want hair extensions?

Do you have friends who have hair extensions?

How long do you expect to wear your hair extensions?

How often do you currently wash and condition your hair?

Are you prepared to spend additional time caring for the extensions?

Do you know about Remy quality hair extensions?

Which application system works best for you? Bead, Fusion, Both?

Are you taking any medications for hair thinning or hair loss?

Are you experiencing any hair loss or hair loss problems?

What questions do you have about getting extensions?

What questions do you have about caring for extensions?

Remember that this is a great opportunity to help you get a good feel for your client’s overall expectations, as well as their hair health. Furthermore,  your client may not bring these issues up on their own, so don’t be afraid to ask. If necessary, take notes as well!