Are scheduling appointments, installing and styling hair, and a personal life outside of the salon making your day pretty hectic? Are you a new hairstylist wanting to add loyal clients to your list of clientele? Or are you a salon owner wanting to add a personal touch to your business strategy? Whatever the case may be, we suggest incorporating social media into your business. How can you use social media to your advantage? Here are some tips: Be exclusive. Posting...
It’s something every hair stylist needs to do at least once in his or her lifetime. It’s a time to network, learn new techniques and skills, and discover new products. Donna Bella has been going to trade shows for years and we love it. It’s a great opportunity for us to meet our customers face to face and to show newcomers all about how hair extensions work. Education is a must. Each show is unique, but all offer classes for...
Why is it important to have a great receptionist for your salon? One main reason is because he or she is usually the first human contact a new client. What if this is the first time a new client has called the salon? You want her first contact with your establishment to be excellent. She can also ensure that both new and returning hair extension clients have a top-notch hair extension experience. Give a mini-consultation: A receptionist should be well-acquainted...
Your hair extension appointment ends. You've been sitting in the chair for two hours while your stylist has been carefully installing your brand new hair extensions. Not only did she wash and clarify your hair before installing, but she took the time to blend and style your hair after she was done to make sure your new hair looks completely natural. Now it’s time to pay her, and you’re wondering how much to tip. In the U.S., it is customary to tip...
You work hard to give your clients amazing hair experience. And you want to keep good things going, right? Here are some things you can do to help clients come back for more. Do good work. This may seem obvious, but if your clients aren't happy, they won’t come back. Go above and beyond to provide the best service you can. So do your homework so you learn all the ins and outs of extensions. (Learn more about hair extension certification.) Be professional. This doesn't mean...